Site Support Request

Our Site Support team can attend site for your first installation to provide advice and guidance on your install and will be there to ensure the installation process is followed correctly.

They can answer questions on this and future projects, advising the best practices to follow. If you would like to request site support for your first install, please complete the form below.

Please ensure you understand the site support terms and conditions and don't forget to print your installation guide!

Site support terms and conditions

The first installations visit will be subject to the following conditions:

• Scaffolding or portable towers MUST be erected where possible. Ultraframe staff are not permitted to work from ladders.
• The installation company is responsible for completing the site support form.
• The project MUST be at installation stage where roof is ready to be applied i.e. old structures if applicable completely removed and new frames / existing primed and made good ready for the roof to be fitted onto.
• All access and appropriate safety equipment must be provided by the installation company as advised below.
• If the appropriate equipment is not supplied this may / can hinder the training process for the installers on site.
• When installing Ultraroof it may necessary to have more than 2 fitters particularly on larger roofs with longer box beams as these need to be lifted into position safely.
• Please ensure you have appropriate number of installers on site. For larger roofs 3 installers may be required.
• Ultraframe On Site Trainers are permitted to offer technical GUIDANCE and ADVICE ONLY so to ensure the installation process is followed. Please note the following conditions for the training session:
• Your On Site Trainer will conduct a site safety risk assessment and the site must be in line with HSE guidance.
• On site Trainers are not permitted to install. There must be a min of 2 installers present on site, maybe more on larger roofs with longer box beams which need to be lifted into position safely. 
• At least 24 hours notice must be given if the on site training needs to be cancelled or postponed.
• The value of this training is estimated at £600 per day, however this is supplied free of charge for the first installation. Failure to meet any of the criteria above will result in your company being charged for the training and any associate travel costs. 

Remote Training

Remote training compromises of 2-hour session to go through training video, manuals and examples of recent live installs we've done over Microsoft Teams. One of our site trainers will be available for a call from site during installation with any installation / product queries with potential for a video call on the first day of install.