As part of Ultraframe’s commitment to provide industry-leading customer service, the company’s internal sales team has undergone a major restructure. The new Customer First team specifically aligns the skills of its staff with the needs of its customers to ensure premium and efficient customer service.
To ensure customer enquiries are dealt with in a more focused and effective manner, the department has been divided into three teams, a Fabricator First Team, an Installer First Team and a Specification and Batching Team.
Nick Brown, Sales Director at Ultraframe, said: “Ultraframe know that there is no room for complacency in today’s market and to deliver the standard of service that we aspire to we decided we needed to reinvigorate our sales team. We have a wealth of experience and resources amongst the team which were not being fully utilised. The new structure means our customers can really benefit from each individual’s skills and get the best service to meet their needs.”
With its specialist teams Ultraframe is confident its Customer First office will be more flexible and responsive to its customers’ needs.
Nick Brown continued: “The Fabricator First team provides a one-stop shop for all fabricator enquiries with dedicated staff who are experts in Ultraframe components. The Installer First Team is made up of staff specialising in the pre-fabricated aspects of the business, many of whom have a great deal of hands on experience. Our third team, the Specification and Batching division, comprises technically adept people who configure and process all Classic system roofs and fabricated items. It is also a dedicated resource for Classic system quotations. Between them the team has almost 100 years of conservatory systems experience.”
The new structure is already proving popular with Ultraframe customers who are benefiting from the specialist service.
One such customer, Brian Perry, Managing Director of Pennine said: “Ultraframe service is excellent. They respond promptly and deliver exactly what they promise. The new structure means we can easily access up to date product news from a dedicated team who really understand our business.”
