I hope you enjoy reading ultranews as much we have enjoyed writing it. It amazes me to step back and see how far we have come in a small space of time. We made a firm commitment to our loyal customers back in 2011 that we would support our industry back to growth with the development of new products that would excite and reignite the conservatory industry. We continue to fulfil that promise, which remains at the forefront of our strategy. We have been investing heavily and as a consequence, our new product pipeline is fuller today than it has ever been – driven by our vision of finding the best ways to create the best living spaces, that everyone aspires to own.
What I never forget though is the rock on which we build our business, our fantastic longstanding customers who work so closely with us to help us help them. Also, our fantastic conservatory roofing systems: Ultraframe Classic, Quantal and Wendland roofs, that get better and better. We continually look for ways to upgrade them, guided by your feedback. The little things make all the difference, for example the new easy fi t clips on our Ultraframe Classic aluminium top caps. When new customers transfer to Ultraframe I always ask them to tell me what they think after they have fitted 30 roofs. The answer is always the same; I can’t believe we don’t need to go back to a roof once we’ve installed it. It really is fit-and-forget.
The last few months has seen our growth step on again, and I’m pleased to say January is going to deliver our highest growth of any month in the last 5 years – and I’m delighted to say most of the growth is coming from existing customers. Thank you for all your feedback and the constructive ways we work together and I hope we can continue to make a positive difference to your business. Most of all I really appreciate your feedback so if you have any comments be that positive or even more important, things we could do better, please email them to me at the address below.
I wish you all a very prosperous 2016.
Julian Slade CEO
feedback@ultraframe.co.uk
