Certificate of Authenticity

The conservatory and window installation industry is regarded with suspicion due to the unfortunate actions of a minority of installation companies. Bad workmanship, high pressure selling, poor service and inferior products "passed off" as Ultraframe products, have tarnished the image of our industry.

Ultraframe is continually working to ensure homeowners have peace of mind when choosing a roof system and installation company.

Currently if a homeowner contacts Ultraframe because they have a problem with what they believe is their Ultraframe roof, on inspection we all too often have to confirm to them that a different roof system has been fitted.

A "Homeowner Pack" is included with each roof manufactured by Ultraframe and installers are encouraged to pass this pack to the customer on completion of the installation. Homeowners are required to complete this registration form and once approved will receive their Certificate of Authenticity certifying that their roof is a genuine Ultraframe product, along with a copy of the Ultraframe Maintenance Handbook.

The certificate will also prove useful when a homeowner moves to a house where a conservatory is already installed. The certificate can be included with the house deeds so that, in the unlikely instance that a problem does arise, the new owner can contact Ultraframe.

We can then confirm if the roof is an Ultraframe product and which company installed it. For homeowners wanting to sell their property the Certificate of Authenticity is also an additional selling feature they can offer to a prospective buyer.

If you are an installer and have any queries regarding the Certificate of Authenticity then please contact us.

If you are a homeowner wishing to request a Certificate of Authenticity please complete this application form

 

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